Tech Support Analyst II (Microsoft)

Location: Fort Mill/Charlotte, United States

Salary: $27.14–$45.21 per hour

Company

hirify.global is a U.S. wealth management firm providing financial advisors and institutions with investment solutions, fintech tools, practice management services, and technology resources.

What you will do

• Receive, log, track, troubleshoot, and resolve employee IT support requests across phone, incident, and chat channels.
• Support Microsoft technologies, business applications, VPN connectivity, mobile devices, laptops, desktops, printers, and other hardware.
• Research issues, provide status updates, and communicate escalation paths to end users.
• Follow service management processes, support procedures, and documentation standards.
• Develop knowledge base articles and identify opportunities to reduce service desk volume.
• Support technology deployments, end-user adoption initiatives, and new-hire IT onboarding.

Requirements

• At least 2 years of technical support or related experience.
• Associate’s degree, certificate, or boot camp completion in Computer Science or a related field.
• Experience with Microsoft Active Directory, Microsoft Office, Microsoft 365, corporate networks, and mobile device technologies.
• Working knowledge of Windows operating systems, PC hardware, networking concepts, and mobile technologies.
• Professional customer support, troubleshooting, documentation, communication, and problem-solving skills.
• Ability to work in the Fort Mill/Charlotte area.

Culture & Benefits

• Collaborative, team-oriented environment focused on continuous improvement and customer service.
• 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off.
• Opportunities to contribute to technology rollouts, automation, and AI-enabled support capabilities.

Hiring process

• Applicants apply through the LPL careers process.
• LPL communicates with applicants only from an @lplfinancial.com email address.