Customer Relations Lead, PSA

Location: Boca Raton, Florida, United States; onsite in the office 5 days per week

Hourly rate: $23–$28 per hour

Company

hirify.global provides technology and value-added services for collectible authentication, grading, vaulting, and sales, including PSA's trading card certification operations.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Handle customer resolutions, claims, shipping and handling matters, and account adjustments.
• Collaborate with Operations and other departments to provide accurate and complete customer responses.
• Maintain department spreadsheets covering incoming orders and customer-related activity.
• Use sound judgment when communicating with internal and external stakeholders and escalate unresolved issues appropriately.

Requirements

• At least 3 years of relevant customer relations experience in a customer service environment.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, empathy, organization, and interpersonal skills.
• Knowledge of Google Workspace; Salesforce experience is preferred.
• Must be authorized to work in the United States.
• Must be able to work onsite in Boca Raton, Florida, 5 days per week.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching, paid vacation, and ten company-paid holidays.
• Employee discounts on selected grading services.
• Flexible schedules may be available depending on the team, along with celebrations, holiday events, and team-building activities.
• Physical requirements include extended computer use, phone work, and the ability to lift and move materials weighing up to 40 pounds.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• A final onsite interview may be requested at the company's discretion.