Senior Manager, Client Delivery Operations and Governance (Healthcare Data)

Location: United States; work from anywhere

Compensation: Base salary based on experience, skills, and location, plus eligibility for performance bonuses and equity grants.

Company

hirify.global provides an AI and data platform that helps health plans create trusted healthcare data foundations for better care and cost decisions.

What you will do

• Own and continuously improve the end-to-end client delivery operating model, including stage gates, templates, SOPs, tool standards, and process governance.
• Lead delivery resourcing and capacity management, including intake, prioritization, allocation visibility, escalation paths, and utilization reporting.
• Define Jira standards and govern Smartsheet Control Center, dashboards, reports, templates, and portfolio visibility.
• Steward Replit applications and other delivery tools that support predictable client delivery.
• Build centralized knowledge management and drive adoption through training, office hours, and practical guidance.
• Lead, coach, and develop the Resourcing/Capacity Lead and Knowledge Management Lead while providing executive-ready operational visibility.

Requirements

• 8+ years of experience in delivery operations, PMO, process governance, or professional services operations, including resource and capacity management.
• 3+ years of experience leading people or team leads.
• Strong working knowledge of Jira and Smartsheet, including workflows, field design, dashboards, reporting, and portfolio visibility.
• Experience designing and enforcing delivery lifecycle governance with stage gates, templates, and SOPs.
• Experience with change enablement, including communication, training, adoption, and reinforcement.
• Ability to work across client-facing and technical teams, enforce standards, and communicate credibly with executives.

Nice to have

• Healthcare, HealthTech, payer, or enterprise data platform development experience.
• Hands-on Smartsheet Control Center experience.
• Experience with low-code or AI-enabled delivery tooling such as Replit.
• Startup or scale-up experience, knowledge management platform experience, or PMP, PgMP, ITIL, Prosci, or similar certification.

Culture & Benefits

• Work from anywhere with flexibility to fit individual needs.
• Unlimited paid time off.
• Comprehensive health coverage with multiple plan options.
• Equity for every employee and eligibility for performance bonuses.
• Home office setup allowance and monthly cell phone allowance.
• Growth-focused environment with an emphasis on collaboration, inclusion, and thoughtful use of AI and automation.

Hiring process

• Interviews are conducted by live video with the camera on.
• Advanced candidates may complete identity and location verification.
• AI-powered tools may support recruiting, but recruiters and hiring teams make final progression and hiring decisions.