Technical Support Specialist

Location: Remote; available locations are Kazakhstan, Serbia, and Uzbekistan

Company

hirify.global develops online booking platforms and travel products for tourists, travel agents, business travelers, and accommodation providers across more than 220 source markets.

What you will do

• Investigate technical requests from internal users related to hotel and room availability.
• Analyze availability alerts, develop and test hypotheses, and monitor recovery of availability metrics.
• Reduce Development and QA workload by expanding technical and functional expertise and improving escalation quality.
• Collaborate with Product on process improvement, project coordination, and documentation.
• Develop AI-powered automations and contribute to internal process optimization.

Requirements

• Experience in technical support, integrations, or IT operations.
• Ability to independently investigate technical issues, collect data, test hypotheses, identify root causes, and isolate problems.
• Experience with logs, monitoring tools, and metrics; Grafana experience is a plus.
• Understanding of HTTP and API concepts, response codes, requests, responses, and JSON/XML.
• Basic SQL skills and the ability to document evidence and escalate issues effectively.
• Conversational English at B2 level or equivalent practical proficiency is required for work-related calls and written communication.

Nice to have

• Experience in travel or e-commerce.
• Experience supporting external integrations, automation, or AI tools.

Culture & Benefits

• Remote work with an ambitious and supportive team.
• Internal onboarding, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• Corporate English school with group and individual lessons and speaking clubs.
• Corporate prices on hotels and travel services.
• MyTime Day Off: an additional paid non-working day.