Support Specialist L1-L2 (Fintech)

Location: Remote

Company

hirify.global operates a banking-focused fintech product with client-facing APIs, portals, transactions, and reporting workflows.

What you will do

• Support clients through API integration, testing, production transition, and ongoing product usage.
• Answer product questions, assist with the client portal, and identify and document bugs.
• Assist the technical team, Project Manager, and Account Manager with client support.
• Investigate transactions, operations, reporting, and reconciliation issues.
• Monitor product performance metrics and help investigate anomalies, incidents, and performance drops.
• Improve support processes and documentation while maintaining high communication and service standards.

Requirements

• At least 2 years of experience in a similar support role.
• Required experience with fintech products such as payment or banking solutions, virtual cards, or digital wallets.
• English at Intermediate level or higher.
• Experience with Jira and Confluence, plus an understanding of SDLC and release processes.
• Ability to work with APIs, including authentication, request construction, technical documentation, cURL, Postman, and response interpretation.
• Strong problem-solving, teamwork, proactivity, attention to detail, and client-support skills.

Nice to have

• Experience reading and analyzing logs in ClickHouse and Grafana.

Culture & Benefits

• Remote work.
• Compensation for English classes.
• Flexible start of the working day.