Technical Support Specialist (Travel Tech)

Location: Remote from Georgia, Montenegro, Vietnam, or Thailand

Company

hirify.global develops online booking platforms and travel products for tourists, travel agents, and business travel companies.

What you will do

• Investigate technical requests from internal users related to hotel and room availability.
• Analyze availability alerts, develop and test hypotheses, and monitor recovery of availability metrics.
• Reduce escalations to Development and QA by deepening technical and functional expertise.
• Collaborate with Product on process improvements, internal projects, documentation, and product optimization.
• Develop AI-powered automations and facilitate communication with developers, suppliers, internal users, and stakeholders.

Requirements

• Experience in technical support, integrations, or IT operations.
• Ability to investigate technical issues independently, identify root causes, and isolate problem sources.
• Experience with logs, monitoring tools, and metrics; Grafana experience is beneficial.
• Understanding of HTTP and API concepts, response codes, requests, responses, and JSON/XML.
• Basic SQL skills and ability to document evidence and escalate issues effectively.
• Conversational English at B2 level or equivalent proficiency is required for work-related calls and written communication.

Nice to have

• Experience in travel or e-commerce.
• Experience supporting external integrations, automation, or AI tools.
• Experience with Grafana.

Culture & Benefits

• Remote work from the listed available locations.
• Supportive team environment with opportunities for professional growth.
• Internal adaptation, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• Corporate English lessons, speaking clubs, and discounts on hotels and travel services.
• One additional paid non-working day through the MyTime Day Off program.