Operations Training Program Manager (Financial Services)

Location: Evansville, IN; London, KY; Tempe, AZ; or Fort Mill, SC. Travel up to 25% is required, including occasional multiple overnight stays.

Company

hirify.global provides nonprime customers with access to credit through personal loans, credit cards, and other financial products, with a focus on financial well-being.

What you will do

• Identify, launch, implement, and manage learning programs aligned with business needs, including needs analysis, strategy, resources, milestones, and content standards.
• Design learner-centered, flexible, and scalable blended programs with business and instructional design teams.
• Deliver live and virtual instructor-led training and provide additional facilitation as needed.
• Develop user forums and maintain open communication among program participants and stakeholders.
• Evaluate training effectiveness and customer satisfaction, establish targets and metrics, and partner with Learning Metrics and Analytics teams on continuous improvement.
• Serve as the primary contact for program activities, status updates, customer requests, and problem resolution.

Requirements

• High school diploma or GED equivalent.
• Ability to obtain insurance licensing within 6 months of starting.
• At least 3 years of experience in financial services.
• Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
• Deep understanding of branch business practices and the ability to apply insights to training outcomes.
• Ability to travel up to 25%, including occasional multiple overnight stays.

Nice to have

• Project management experience involving multiple simultaneous initiatives, stakeholder alignment, timely delivery, and quality standards.
• Experience achieving Originations and Servicing targets, including Secured Rate and Delinquency Target Attainment.
• Ability to manage competing priorities, adapt to change, and work independently or collaboratively.
• Strong research, quality, attention-to-detail, communication, listening, and influencing skills, including influence without direct authority.
• Ability to communicate with all organizational levels, including senior management, and adapt to fast-paced environments.

Culture & Benefits

• Inclusive culture focused on career development, customer impact, collaboration, and flexible work arrangements.
• Health and wellbeing options for team members and dependents.
• Up to 4% matching 401(k), employee stock purchase plan with a 10% share discount, and bonus eligibility.
• Tuition reimbursement, continuing education, paid time off, and paid volunteer time.