IT Systems Support Engineer – Cebu, Philippines

Location: Remote, Cebu City, Cebu, Philippines. Working hours: 9 am–6 pm EST (New York City time zone).

Company

hirify.global has delivered IT services since 2016, focusing on client support, complex problem-solving, and technology-enabled service delivery.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, VoIP systems, and related client technology.
• Manage client communication, build trust, set expectations, and resolve difficult support situations.
• Prioritize and manage the ticket queue, including warm-transfer escalations.
• Create and improve internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incidents through to resolution.
• Participate in weekly meetings and team-led training while promoting proactive, accountable service.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking principles and experience troubleshooting firewalls, switches, and Wi-Fi.
• Experience with Remote Desktop and RemoteApps or similar remote access solutions.
• Strong customer-service, communication, documentation, problem-solving, and collaboration skills.

Culture & Benefits

• Remote work aligned with 9 am–6 pm EST hours.
• Access to modern IT tools and practical internal documentation.
• Team-led training and exposure to new technology.
• A collaborative environment that values initiative, accountability, learning, and professional growth.
• Opportunities to influence processes and contribute ideas.