Forward Deployed Engineer (AI)

Location: Remote, Canada. Applicants must be legally authorized to work in Canada without current or future employer-sponsored visa sponsorship.

Annual Canadian hiring range: CAD 85,000–140,000.

Company

hirify.global develops an AI-powered cloud contact center platform focused on customer experience, automation, multimodality, and CRM-first integrations.

What you will do

• Deliver complex customer deployments by translating requirements and solution designs into tested, production-ready implementations.
• Design, configure, test, and troubleshoot REST API and third-party integrations using endpoints, webhooks, authentication, JSON, and structured payloads.
• Read and modify lightweight Python, JavaScript, and HTML scripts, develop proofs of concept, and review implementation code.
• Analyze logs and cross-system events, reproduce issues, identify root causes, and prepare technical escalations.
• Configure virtual agents and conversational workflows, refine generative AI prompts, and validate response quality, safety, and accuracy.
• Work directly with customers, partners, architects, engineers, and internal product teams throughout testing, launch, and post-launch stabilization.

Requirements

• 3+ years of experience in a technical customer-facing role such as implementation, professional services, solution engineering, integration engineering, technical support, consulting, or software development.
• Experience with complex enterprise software deployments, integrations, REST APIs, HTTP, JSON, webhooks, authentication, and API testing.
• Working knowledge of Python, JavaScript, and HTML, with the ability to understand, troubleshoot, and modify lightweight code.
• Strong logging, troubleshooting, root-cause analysis, analytical, organizational, and problem-solving skills.
• Ability to translate customer requirements into technical implementations and explain technical concepts to technical and non-technical audiences.
• Legal authorization to work in Canada without employer-sponsored visa support is required.

Nice to have

• Experience with CCaaS, customer experience platforms, CRM, contact center, telephony, or enterprise application integrations.
• Experience with conversational AI, generative AI, large language models, virtual agents, chatbots, voice bots, prompt engineering, or LLM testing.
• Familiarity with cloud platforms, SaaS environments, Git, observability tools, monitoring, and diagnostic platforms.
• Experience creating reusable integration patterns, technical proofs of concept, or customer-specific technical solutions.

Culture & Benefits

• Collaborative and inclusive environment focused on impactful customer experience innovation.
• Medical, dental, and vision benefits.
• 401(k) plan and wellness benefits.
• Work on AI-powered, cloud-native contact center technology.