Client Success Consultant

Location: Fully remote

Company

Experience management partner providing an AI-native enterprise software platform and professional services for restaurant, retail, and consumer services brands.

What you will do

• Act as the primary client contact and provide program and product expertise.
• Demonstrate platform features and deliver training to improve tool adoption.
• Manage program health across survey design, reporting, invite methods, close-the-loop processes, and data integrations.
• Lead survey consultations, maturity assessments, and strategic partnership planning.
• Manage deliverables, timelines, communications, escalations, and issue resolution.
• Identify opportunities to expand listening channels and program value while maintaining accurate Salesforce records.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
• Working knowledge of client success, customer experience programs, retention, and value realization.
• Strong relationship management skills with clients, executives, and cross-functional partners.
• Ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities across multiple accounts.

Nice to have

• Experience in client success, account management, customer experience, customer feedback, market research, or consulting.

Culture & Benefits

• Fully remote work environment.
• Unlimited paid time off.
• Extended parental leave.
• Company-issued equipment and tools.
• Culture focused on connection, collaboration, and continuous improvement.