Customer Onboarding Manager (French-speaking)

Location: London, United Kingdom

Company

hirify.global is a global SaaS company providing venue management software for leisure and attractions businesses, including ticketing, point-of-sale, CRM, kiosks, memberships, and digital waivers.

What you will do

• Own end-to-end onboarding and implementation programs for new EMEA customers, with a focus on France.
• Manage implementation projects, timelines, resources, requirements, and customer account configuration.
• Become an expert in the hirify.global platform and provide hands-on training and best-practice consulting.
• Build strong customer relationships that support retention and loyalty.
• Collaborate cross-functionally to deliver a high-quality customer experience.
• Partner with the payments team to implement online and in-venue payment solutions.

Requirements

• At least 3 years of experience in customer onboarding or project management, ideally in a SaaS or technology-driven environment.
• C1-level fluent French is required.
• Strong project, time, resource, and stakeholder management skills.
• Technical aptitude and the ability to learn new systems quickly.
• Ability to manage multiple projects, prioritise tasks, work autonomously, and adapt to change.
• Process-driven approach focused on efficiency, scalability, and continuous improvement.

Nice to have

• Experience in the leisure and attractions industry.

Culture & Benefits

• Work with a fast-growing global team of more than 300 professionals.
• Attractive compensation package and benefits.
• Individual learning and development budget.
• Career growth opportunities in a growing company.
• Work on a category-leading product in the leisure and attractions industry.