Strategic Customer Success Manager with French (B2B SaaS)

Location: London, United Kingdom; approximately 25% travel required

Company

hirify.global is a technology and logistics company expanding its local commerce platform beyond food delivery to a broad range of goods and services.

What you will do

• Own a portfolio of strategic enterprise accounts with responsibility for retention, expansion, and Net Revenue Retention.
• Lead account strategy, product adoption, feature penetration, and commercial growth initiatives.
• Advise senior stakeholders and align platform capabilities with customer goals and KPIs.
• Demonstrate customer value and ROI through data, insights, QBRs, on-sites, and strategic reviews.
• Identify expansion opportunities and collaborate with Sales, Product, and Operations to deliver customer outcomes.
• Contribute to team development through onboarding, mentoring, and evolving Customer Success best practices.

Requirements

• Significant Customer Success or Account Management experience in B2B SaaS, preferably with enterprise customers.
• Proven success driving retention, expansion, NRR, upsell, and cross-sell outcomes.
• Experience building relationships with senior and C-level stakeholders and leading executive conversations.
• Strong commercial acumen and a data-driven approach to decision-making and customer influence.
• Experience working cross-functionally with Sales, Product, and Engineering teams.
• Fluent French and English required.

Nice to have

• Understanding of hospitality or operational workflows, or a clear interest in the space.
• Experience operating in a fast-paced, high-growth environment.

Culture & Benefits

• Ownership-focused environment with an emphasis on accountability and measurable impact.
• Opportunity to contribute perspectives, solve new challenges, and shape Customer Success standards.
• Comprehensive benefits and perks supporting employee health, happiness, and well-being.
• Commitment to diversity, inclusion, and accessibility.