Team Lead, IT Operations EMEA

Location: Hybrid, based in Gothenburg, Sweden or Galway, Ireland

Company

hirify.global develops enterprise-scale software and technology solutions and supports an international organization with teams across EMEA, Canada, and APAC.

What you will do

• Lead daily IT Operations and Service Desk activities across the EMEA region.
• Coordinate workloads, prioritize tickets, and ensure service requests are resolved within agreed service levels.
• Coach and mentor Service Desk team members and act as the senior escalation point for complex technical issues.
• Administer Microsoft 365, Azure, Active Directory, Windows environments, endpoint technologies, and infrastructure operations.
• Manage hardware procurement, inventory, lifecycle tracking, vendors, and suppliers across EMEA offices.
• Deliver infrastructure projects, security and compliance initiatives, process improvements, reporting, and automation opportunities.

Requirements

• Degree or diploma in Computer Science, Information Technology, or equivalent work experience.
• At least 5 years of experience supporting IT and end users in a corporate environment.
• Previous Team Lead, Supervisor, or IT Operations leadership experience, including support teams and technical projects.
• Hands-on experience with Windows Server, Windows 11, Microsoft 365, Azure, Active Directory, SSO, SCCM, endpoint management, networking, Hyper-V, and IT security.
• Experience with Service Desk systems, hardware troubleshooting, asset lifecycle management, vendor relationships, and technology procurement.
• Fluent Swedish and English required.

Culture & Benefits

• Opportunity to work with modern technologies and enterprise-scale Microsoft infrastructure.
• Exposure to strategic regional IT initiatives and global collaboration across EMEA, Canada, and APAC.
• Environment focused on personal growth, continuous innovation, collaboration, and practical impact.
• Opportunity to develop leadership and technical capabilities while influencing regional IT strategy.