Application Support Specialist

Location: 6750 Building, Makati City, Philippines; hybrid work model with remote work from home several days a week. The role supports US and North American service stations and requires availability for night shifts, shifting schedules, weekends, and holidays as part of 24x7 operations.

Company

hirify.global is a multinational energy company operating across the global energy industry, with a shared services and technology center in the Philippines.

What you will do

• Provide customer service and technical support to company-operated, retailer-owned, and marketer service stations across the United States.
• Support back-office systems, POS terminals, printers, scanners, mobile devices, tablets, network devices, and telephony services.
• Troubleshoot reported issues, guide station personnel and technicians, and escalate or dispatch vendors when necessary.
• Monitor, document, prioritize, and resolve cases accurately in the case management system.
• Train callers on back-office, POS, terminal, and dispenser procedures and support business initiatives such as loyalty rewards.
• Coordinate with Retail Marketing, Retail Data Quality Assurance, Retail Technology Support, COCO Technology, and other hirify.global groups.

Requirements

• Bachelor's degree in any field.
• Proficiency in Microsoft Office applications.
• Strong oral and written communication, interpersonal, organizational, analytical, and problem-solving skills.
• Ability to deliver presentations to a multicultural customer base and adapt to different communication styles.
• Experience dealing with US clients.
• Availability for night shifts, changing schedules, weekends, and holidays in a 24x7 team operation.

Nice to have

• Call center experience.

Culture & Benefits

• Hybrid work model with remote work from home several days a week.
• Health care coverage for employees and eligible dependents, plus medical and optical reimbursements.
• Time off, life insurance, long-term savings plan, and wellness programs.
• Annual corporate incentive bonus, recognition programs, and career development opportunities.
• Training, mentoring, volunteering, and employee networking opportunities in an inclusive workplace.