Technical CSR 1 (Fintech)

Location: Quezon City, Philippines

Company

hirify.global provides payment products and services supported by customer service and technical operations.

What you will do

• Resolve end-user hardware, software, networking, and payment product issues through step-by-step guidance.
• Handle support requests received by phone, email, and online chat.
• Enter merchant information accurately into applicable databases using proprietary tools.
• Schedule and complete installations of hirify.global products.
• Provide tier 2 support for products released to Customer Service and maintain knowledge of available equipment, features, and functions.
• Communicate fulfillment details across product, development, sales, merchants, and other departments while meeting production, quality, and attendance objectives.

Requirements

• High school education.
• At least 1 year of experience providing technical support to end users.
• Fundamental knowledge of the bankcard industry.
• Working knowledge of Microsoft Office and Google Workspace applications.
• Typing speed of at least 40 words per minute.
• Strong written and oral communication, problem-solving, accuracy, and attention to detail.

Culture & Benefits

• Full-time position in a customer service call center environment.
• Work involves collaboration across product, development, sales, merchants, and other departments.
• Performance is measured through production, quality, and attendance objectives.