Analyst I, Product Technical Support (Banking)

Location: Manila, Philippines; hybrid schedule with three days in-office and two days virtual; night shift

Company

hirify.global provides technology connecting people, businesses, and financial institutions around the world.

What you will do

• Provide expert product support and resolve client inquiries involving financial transactions, operational controls, operational compliance, statements, and notices.
• Recreate client issues in hirify.global test environments and troubleshoot software applications to recommend corrective actions.
• Ask probing questions to anticipate client needs and clarify how issues affect their business.
• Analyze problems, document resolutions and recurring issues, conduct follow-up, and escalate issues when necessary.
• Perform code-level software analysis when needed to identify bug root causes or required system modifications.
• Collaborate with clients, vendors, managers, IT, Product Development, and cross-functional teams.

Requirements

• Prior US banking or finance experience, including knowledge of banking products, services, and operations.
• Experience with credit and debit processing, banking deposits, teller deposits, lending roles, or related applications.
• Strong customer service, communication, relationship-building, analytical, research, and problem-solving skills.
• Ability to work independently, learn technical concepts, investigate beyond manuals, and ask for clarification when needed.
• Confidence speaking with customers and ability to advocate for clients.

Nice to have

• Personal banking or mobile banking experience.
• Experience with banking systems.

Culture & Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.