9 часов назад
Applications Engineer - OSH
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Applications Engineer - OSH (Enterprise Technical Support): Resolving complex customer and product issues through troubleshooting, root cause analysis, bug reproduction, and validation with an accent on Windows Server, Active Directory, LDAP, SQL Server, and network protocols. Focus on diagnosing software regressions, collaborating with developers to drive fixes, and creating scripts, documentation, and support solutions.
Location: Manila, Philippines
Company
develops simple, powerful, and secure software solutions that help customers accelerate business transformation.
What you will do
- Resolve highly complex technical issues and enable support teams with effective solutions.
- Investigate software bugs and regressions through reproduction, diagnostic testing, debugging, and root cause analysis.
- Collaborate with product developers, support teams, and customers to drive issue resolution and improve future product releases.
- Create scripts or code for applications and validate proposed fixes.
- Manage customer cases from initial inquiry through triage, bug reporting, resolution, and follow-up.
- Document solutions, publish knowledge base content, and provide training and mentorship to technical support representatives.
Requirements
- 3–5+ years of experience in enterprise technical support or a similar customer-facing IT role.
- Extensive troubleshooting experience and the ability to manage complex cases throughout the full support lifecycle.
- Intermediate knowledge of Microsoft Active Directory, LDAP, Windows Server, SQL Server, TCP/IP, HTTP, DNS, TCP, UDP, SSL/TLS, ICMP, SNMP, and WMI.
- General understanding of cloud concepts and AWS, Azure, or Google Cloud.
- Experience writing internal and external support content, including knowledge base articles.
- Experience with Salesforce and JIRA, along with strong collaboration and communication skills.
Nice to have
- 5+ years of enterprise technical support experience and experience supporting Fortune 500 customers.
- Understanding of C++ or other coding languages, including stack trace and memory dump analysis.
- Experience with Orion, GitHub, advanced SQL, or .NET concepts.
- product certifications or other industry-recognized technical certifications.
Culture & Benefits
- People-first environment centered on collaboration, accountability, empathy, and continuous growth.
- Fast-paced setting focused on technical excellence and improving customer and product experiences.
- Opportunities to explore new technologies and solve difficult technical problems.
- Equal employment opportunity workplace.
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