Founding Customer Success Manager (AI)

Location: San Francisco office, on-site

Compensation: San Francisco OTE $185K–$225K

Company

hirify.global builds a multiplayer AI agent platform that enables companies to create, share, and orchestrate business automations while maintaining control over data, access, and spending.

What you will do

• Own a portfolio of enterprise accounts across onboarding, adoption, renewal, and expansion.
• Develop Success plans, drive product adoption and consumption, and lead change management across customer organizations.
• Lead QBRs and executive briefings that connect platform usage with business outcomes.
• Partner with Solutions Engineers to scope, design, and deliver complex customer solutions.
• Monitor usage patterns, identify underutilization, and optimize value from contracted commitments.
• Build the Success function from scratch, including playbooks, health scoring, onboarding templates, and engagement models.

Requirements

• 6+ years of experience in Customer Success, Account Management, or Solutions Engineering.
• Experience working with C-level executives and navigating complex enterprise organizations.
• Experience managing accounts from initial onboarding through renewal.
• Strong technical curiosity and the ability to learn the platform, build agents and workflows, and guide technical implementations without needing to write code.
• Comfort working in a fast-moving, early-stage environment with limited process.

Nice to have

• Experience as a first or early Success hire at a fast-growing startup.
• Experience with business process mapping, requirements analysis, and solution design.
• Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Existing relationships with enterprise technology or IT leadership.

Culture & Benefits

• Meaningful equity and highly competitive compensation.
• 24 paid days off for San Francisco employees.
• $350 per month wellness benefit.
• 15 days of temporary remote work flexibility per year.
• 401(k)/RRSP match of up to 6%.