Sr Customer Success Manager (Bilingual French/English)

Location: Canada

Salary: CAD 79,300–107,050 per year, plus potential performance bonus and restricted stock units.

Company

hirify.global provides a workforce operating platform that uses workforce insights and people-first AI to support payroll, talent, productivity, and workforce management.

What you will do

• Serve as a strategic advisor to customer stakeholders and understand their objectives, challenges, priorities, and desired outcomes.
• Drive adoption and utilization of hirify.global products through success planning, workflow optimization, enablement, and best-practice guidance.
• Lead customer business reviews and strategic conversations covering progress, insights, value realization, and recommendations.
• Identify adoption, sentiment, value, and renewal risks; develop mitigation plans and maintain accurate renewal forecasts.
• Partner with Sales on expansion opportunities and coordinate issue-resolution plans with Services, Support, Product, and leadership.
• Maintain customer success plans, milestones, risks, sentiment, and renewal information in Gainsight and Salesforce.

Requirements

• At least 5 years of experience in Customer Success, Consulting, Implementation, Account Management, or a related customer-facing role.
• At least 3 years of experience in the relevant industry or vertical is preferred.
• Fluency in French and English, both written and verbal, is required.
• Strong understanding of HR, payroll, and workforce management processes.
• Experience managing complex customer relationships, executive communication, cross-functional collaboration, escalations, and problem resolution.
• Strong analytical, presentation, storytelling, organizational, and prioritization skills.

Nice to have

• Enterprise customer experience.
• Experience with HCM, payroll, or workforce management technology.
• Experience using Salesforce and/or Gainsight.

Culture & Benefits

• Performance-based bonus plan eligibility.
• Potential restricted stock unit awards as part of total compensation.
• Flexible work practices and employee benefits.
• Diverse and inclusive work environment.