Medical Information Specialist (Biotechnology)

Location: Remote within the United States; Monday–Friday during standard business hours, with flexibility subject to manager approval. Possible travel of up to one day per month.

Salary: $6,154–$6,769 biweekly in national markets; $7,115–$7,827 biweekly in premium markets including Los Angeles, San Diego, San Francisco, New York City, Chicago, and Boston.

Company

hirify.global is a publicly traded biotechnology company developing immunotherapies, cell therapies, vaccines, and next-generation treatments for cancer and infectious diseases.

What you will do

• Respond to and resolve escalated medical and safety inquiries from healthcare professionals, patients, caregivers, investigators, and other external customers.
• Write and update standard response documents, custom medical information responses, standard operating procedures, and medical communications materials.
• Provide accurate labeled and unlabeled efficacy, safety, scientific, and product information in accordance with regulatory requirements and industry standards.
• Identify, document, and report adverse events, special situation events, and product complaints to Pharmacovigilance.
• Review clinical trial eligibility and connect patients or caregivers with appropriate trial contacts.
• Track inquiries, troubleshoot medical information database issues, and generate operational metrics and reports.

Requirements

• Advanced scientific degree required: PharmD, MD, or PhD.
• At least 2 years of pharmaceutical Medical Affairs industry experience and 2 years of Medical Information and Medical Communications Operations experience.
• Professional experience with call center operations, medical information inquiry tracking, Standard Response Letter writing, and medical operations policies.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, industry standards, HIPAA, and federal guidelines.
• Strong written and verbal communication skills, discretion with confidential information, sound judgment, collaboration, and customer-service orientation.
• Proficiency in Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Experience with Veeva Vault Promomats and medical information databases.
• Oncology experience, particularly in prostate, bladder, lung, glioblastoma, or colorectal cancer.

Culture & Benefits

• Collaborative environment with opportunities to work across different areas of the company.
• Professional development opportunities in a growing biotechnology company.
• Medical, dental, and vision plan options, health and financial wellness programs, and an Employee Assistance Program.
• Life, disability, flexible spending, retirement, education, legal, identity protection, pet insurance, and employee discount benefits.
• Paid time off, holidays, and additional health, personal, and cultural leave depending on employee classification.