Manager, Client Consulting - Technology (Fintech)

Location: Tokyo, Japan; at least 3 days per week in the office

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own post-sale Client Services relationships and provide operational solutions that support client growth.
• Enable new client capabilities, manage geographic expansion, and promote adoption of hirify.global products and self-service tools.
• Partner with Account Executive teams to identify payment products and solutions for client operational challenges.
• Define client support and service implementation strategies, including automated tools that improve client experience and efficiency.
• Coordinate new product implementations, readiness activities, operational reviews, and cross-functional initiatives.
• Build trusted stakeholder relationships, develop Client Success Plans, and track measurable client outcomes.

Requirements

• 5 or more years of relevant experience with a Bachelor’s Degree, or 2 or more years with an advanced degree; equivalent PhD pathways are also accepted.
• Experience building client relationships, success plans, measurable action plans, and trust-based partnerships.
• Experience in payments processing, client engagement, stakeholder management, and solving complex problems.
• Experience defining client support and service implementation strategies, leading operational reviews, and coordinating global, regional, and in-market teams.
• Strong communication, analytical, project management, PowerPoint, and Excel skills.

Nice to have

• At least 3 years of payments experience in a top-tier bank or financial services consulting practice.
• Management consulting experience, senior management presentations, and regional or global experience.
• Experience developing ROI business or value cases and working across project management, product management, and hands-on execution.
• Master’s degree or equivalent advanced degree.

Culture & Benefits

• Work includes digital fluency and the use of emerging technologies such as Generative AI tools, including ChatGPT and Microsoft Copilot.
• Regular collaboration with global, regional, in-market, cross-functional, and client stakeholders.
• Hybrid arrangement with at least three office days per week, confirmed by the Hiring Manager.