Technical Support Analyst III

Location: Hybrid, 3 days per week in Cincinnati, Ohio; candidates must be US citizens or valid Green Card holders.

Company

hirify.global operates in the payments industry and supports global commerce through payment technology and services.

What you will do

• Board and support merchant clients, maintain client configurations, and implement product enhancements.
• Certify settlement files and generate settlement files and reports as requested.
• Complete service requests and resolve assigned incidents within designated OLAs.
• Analyze problems, identify software bug root causes or required system modifications, and escalate issues when necessary.
• Collaborate with line-of-business, operations, support, and development teams.
• Document resolutions, follow-up actions, policies, and procedures in the knowledge management system.

Requirements

• Bachelor’s degree in computer science, management information systems, business administration, a related discipline, or equivalent education, training, or work experience.
• Experience in technical support, production support, engineering, or IT.
• Strong analytical, problem-solving, time-management, communication, and customer-service skills.
• Ability to manage multiple concurrent tasks with a high level of detail and thoroughness.
• Knowledge of JCL, TSO, Assembler, and/or COBOL is desirable; scripting knowledge is a plus.
• Visa sponsorship is not available now or in the future; applicants must be US citizens or valid Green Card holders.

Culture & Benefits

• Hybrid work arrangement with regular attendance at the Cincinnati office.
• Inclusive, global, and collaborative teams.
• Opportunities to learn from experienced industry professionals and grow professionally.
• Equal opportunity employment and reasonable accommodations during the hiring process and employment.
• Conditional offers for US-based work may require a drug test.