Analyst Lead, Product Technical Support (Fintech)

Location: Jacksonville, Florida, United States

Company

hirify.global provides fintech solutions, including treasury management technology for organizations managing cash flow, financial transactions, and financial risk.

What you will do

• Provide expert support for Treasury Management System users on cash management, dealing, system configuration, account setup, payment processing, and transactional workflows.
• Investigate and resolve application, data, integration, functionality, and performance issues to minimize customer disruption.
• Analyze reported issues, identify root causes, communicate resolutions, and maintain accurate case documentation.
• Collaborate with product, development, and operations teams to document recurring issues and improve customer outcomes.
• Educate clients about product functionality, enhancements, releases, and industry best practices.
• Contribute to process improvements that increase team productivity, service quality, and operational efficiency.

Requirements

• Experience in a client-facing technical or product support role.
• Strong verbal and written communication skills, with the ability to explain complex concepts clearly.
• Excellent analytical, problem-solving, organizational, prioritization, and time-management skills.
• Ability to work independently, manage multiple priorities, and learn complex financial and technology products.
• Proficiency with computers, business applications, and enterprise software platforms.
• Fluent English communication skills required.

Nice to have

• Experience in banking, treasury, financial services, or fintech.
• Knowledge of treasury management, cash management, payments, or financial operations.
• Experience supporting SaaS-based business applications or ServiceNow.
• Familiarity with software integrations, data troubleshooting, and workflow management.

Culture & Benefits

• Opportunities to contribute to fintech solutions and customer outcomes.
• Personal and professional learning resources.
• Inclusive and diverse work environment.
• Resources to support community involvement.
• Competitive salary and benefits.
• US-based employment includes a drug test after a conditional offer.