Strategic Partnership Manager, SMB

Location: Must be in the Boston, MA area; hybrid work requires three days per week in the office. Travel to meet partners and attend industry events is required.

Base salary: $96,960–$121,200 per year in Massachusetts, with an OTE range of $121,000–$151,500 and uncapped commission.

Company

hirify.global operates a merchant network and a family of brands, supporting restaurant and food-service partners.

What you will do

• Manage a portfolio of critical SMB merchant accounts in priority markets.
• Develop and execute strategic account plans focused on retention, new diner acquisition, conversion, and revenue growth.
• Act as the primary partner contact and internal advocate, including providing emergency contact coverage.
• Identify and execute upsell, cross-sell, expansion, and renewal opportunities.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and resolve complex challenges.
• Provide data-driven guidance and attend partner meetings and industry events.

Requirements

• Must be based in the Boston, MA area.
• Native-level English fluency required.
• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• 4–6 years of account management or enterprise account management experience.
• Strong communication, organization, time management, phone, computer, and problem-solving skills.
• Willingness and ability to travel and speak with restaurants in person; proven success meeting and exceeding goals.

Nice to have

• Fluency in Mandarin or Spanish.
• Experience working with or selling to restaurant owners.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.

Culture & Benefits

• Hybrid collaboration model with the option to work in the office up to five days per week.
• Competitive compensation with uncapped commission and equity.
• 401(k), medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage, paid time off, vacation, sick leave, and parental leave.
• Discounted meals and exclusive perks across the brand family.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.