Operations Coordinator - Customer Success (Medical Devices)

Location: Remote within the United States; the posting lists Atlanta, GA and requires minimal travel for occasional meetings, training, or team collaboration.

Salary: $60,000–$65,000 annually, plus eligibility for an annual bonus.

Company

hirify.global develops medical devices, software, and related services, while ZOLL Itamar develops and manufactures WatchPAT home sleep apnea testing technology.

What you will do

• Coordinate daily Customer Success Operations workflows across IDTF, PCP, and Employee Benefits programs.
• Manage HSAT order-entry platforms and processes, including Sleepstep, CloudPAT, and TENNR, while maintaining accurate documentation and status updates.
• Communicate with field and account teams, physician offices, patients, and internal stakeholders about order status, documentation, denials, reports, and operational issues.
• Investigate order discrepancies, delays, missing information, patient concerns, and workflow exceptions, escalating unresolved issues when necessary.
• Track operational data and prepare reporting on volume, backlog, turnaround time, service-level performance, quality, rework, and escalations.
• Identify recurring workflow issues and support improvements, new platforms, standardized workflows, SOPs, job aids, and process documentation.

Requirements

• Minimum 3–5 years of experience in program coordination, operations, project coordination, customer service, or a similar role preferred.
• Bachelor’s degree or equivalent relevant experience preferred.
• Strong customer-service, problem-solving, organizational, prioritization, written communication, and verbal communication skills.
• Strong data-entry and data-management skills with accuracy and attention to detail.
• Ability to work independently within established processes and collaborate effectively with cross-functional teams.
• Ability to recognize workflow trends, recurring issues, and opportunities for operational improvement.
• Proficiency with Salesforce and other software tools for data management, workflow tracking, and reporting.

Nice to have

• Experience in healthcare, medical devices, diagnostic services, or a related environment preferred.

Culture & Benefits

• Fully remote position with minimal travel for occasional meetings, training, or team collaboration.
• Employment with eligibility for comprehensive benefits and an annual bonus plan.
• Work supporting technologies intended to improve outcomes for patients with cardiopulmonary and respiratory conditions.
• Culture values innovation, self-motivation, and an entrepreneurial spirit.