Technical Customer Success Manager (API/Data)

Location: Remote, based in Europe; listed locations include Tallinn, Estonia, Vilnius, Lithuania, and Lisbon, Portugal.

Compensation: €60,000–€90,000 OTE per year plus stock options.

Company

hirify.global builds tools and data products that help brands manage and scale partnerships with online content creators.

What you will do

• Manage a portfolio of customers using hirify.global APIs and drive onboarding, adoption, renewals, and expansion.
• Create success plans and integration roadmaps with clear milestones, owners, and next steps.
• Help customers choose the right data and API endpoints and troubleshoot technical issues through resolution.
• Identify customer risks, opportunities, and ways to increase the value of hirify.global data.
• Represent customer needs across Product, Sales, Support, Engineering, and Marketing.

Requirements

• At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience with APIs or data products, or a background in technical, product management, or product owner work.
• Ability to discuss APIs, integrations, and data flows without necessarily writing code.
• Strong ownership, commercial awareness, proactive organisation, and clear communication.
• Strong written and spoken English required.

Nice to have

• Experience with creator data or creator marketing.
• Experience owning renewals and expansion.
• Coding or data experience, such as reading code, writing small scripts, or using SQL.

Culture & Benefits

• Fully remote working from Europe with flexible working hours.
• Unlimited paid vacation.
• Personal development support for courses, books, and conferences.
• Autonomy to make decisions and help shape the growth of the data products business.
• Fast, async-first culture across a distributed organisation operating in 20+ countries.