Customer Reliability Engineer or Technical Specialist (Entry-Level) (Mechanical Seals)

Location: Pasadena, Texas, USA; on-site at customer facilities with travel as needed

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Review customer applications and recommend improvements to mechanical seal mean time between repairs.
• Evaluate equipment applications and submit technical recommendations for approval.
• Direct the installation and commissioning of mechanical seals and auxiliary support systems.
• Collect, analyze, and report customer reliability data using reliability management software such as ServiceMax.
• Maintain equipment surveys and provide technical assistance, recommendations, and customer communications.
• Deliver customer training and support Management of Change activities.

Requirements

• Bachelor of Science in Mechanical Engineering preferred for the Customer Reliability Engineer title; a high school diploma or equivalent is required for the Technical Specialist title.
• Experience with mechanical seals, rotating equipment, basic engineering principles, personal computers, and software.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent systems.
• Experience with continuous improvement activities such as Kaizen, SMED, and Lean, along with machining practices and MS Office.
• Strong communication, training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Ability to work on-site, travel as needed, and work flexible hours including weekends.

Nice to have

• Experience working in a diverse environment with a global company.
• Moderate understanding of the financial aspects of a manufacturing operation.

Culture & Benefits

• Permanent full-time employment within the North America global region.
• Work with customers, account managers, regional engineers, vendors, and maintenance personnel.
• Inclusive workplace focused on equality, ethics, and respect for diverse perspectives.
• Confidential handling of applicant information under EEO guidelines.