Implementation Specialist

Location: Fully remote for external candidates in Florida, North Carolina, or Texas. Internal candidates are also encouraged to apply.

Company

hirify.global creates digital signage and customer-experience solutions that help organizations transform physical spaces through content, innovation, and measurable insight.

What you will do

• Coordinate field-related service activities, technician assignments, dispatching, scheduling, and workload distribution.
• Support customers by phone and email, provide technical assistance through on-site technicians, and explain technical information in clear, non-technical language.
• Collect information for new installations and hardware configurations and assist with dispatch and installation operations.
• Use computer equipment, software, diagnostic tools, and support systems to manage service activities.
• Monitor project and technical issue status, escalate higher-level support cases, and keep supervisors informed.
• Log incidents, case updates, and hardware information in the designated support system.

Requirements

• Computer and customer service experience; 2+ years of related experience in a call center environment is preferred.
• Experience with implementation specialist work, CRM or ERP systems such as NetSuite or Salesforce is preferred.
• Working knowledge of Microsoft operating systems, Microsoft Office, Google Suite, and common software tools.
• Working knowledge of basic networking protocols and hardware, including TCP/IP, Ethernet, wireless networks, hubs, switches, and remote management software.
• Strong analytical, problem-solving, organizational, communication, and customer service skills, with the ability to multitask and work independently or collaboratively.
• A bachelor's degree is preferred; attention to detail, accountability, adaptability, and the ability to learn new processes are required.

Culture & Benefits

• Remote work with a culture focused on connection, collaboration, and flexibility.
• Company-provided monthly internet allowance.
• Accruing paid vacation, personal time, sick leave, and 10 company-paid holidays.
• Medical, dental, vision, life insurance, short- and long-term disability, and employee assistance program benefits.
• Additional voluntary benefits, pet benefits, paid parental leave, retirement benefits, and education reimbursement.