Technical Support Specialist - Tier 2 (Software)

Location: Dallas, Texas, United States; hybrid schedule with 3 days in-office. Working hours: 8am–5pm ET.

Base pay: $56,900–$68,100 annually, plus annual bonus.

Company

hirify.global develops software solutions for the architecture, engineering, and construction industry, used by more than 3 million people worldwide.

What you will do

• Support customers by phone, chat, and email with product installation, configuration, and usage issues.
• Own technical issues from initial report through resolution and escalate issues when necessary.
• Set up test environments to reproduce software bugs and log issues in the bug-tracking database.
• Track customer interactions and contact data in the CRM.
• Qualify escalations by gathering issue scope, history, and technical details.
• Create internal and customer-facing support documentation.

Requirements

• 2+ years of technical support experience.
• Ability to work a hybrid schedule with 3 days in the Dallas office and 8am–5pm ET hours.
• Strong troubleshooting and problem-solving skills, including knowledge of operating systems and software environments.
• Solid understanding of Microsoft Windows, including installing and uninstalling programs and drivers.
• Strong written and verbal communication and customer-service skills.
• Proactive, reliable, and professional approach to resolving customer issues.

Nice to have

• A+ or Microsoft IT certification.
• Experience with PDF software or architectural and structural programs such as AutoCAD, Revit, Navisworks, Tekla, or SolidWorks.
• Experience in the AEC industry, mobile platforms, virtual environments, or software deployment tools.

Culture & Benefits

• People-focused, entrepreneurial culture supported by Nemetschek.
• Competitive compensation and benefits package with fully vested 401(k) from the start date.
• Generous paid time off, including sick, mental health, and volunteer days.
• Health and welfare benefits, professional development opportunities, LinkedIn Learning, and up to $5,000 in annual education reimbursement after one year.
• Inclusive workplace focused on diversity, belonging, and work-life balance.