Director, Client Success - Revenue Cycle (Remote - Midwest)

Location: Remote within the United States, with a Midwest focus; up to 30% travel required

Company

hirify.global provides specialty revenue cycle management solutions for hospitals, health systems, and ambulatory surgery centers through its E360 RCM intelligent automation platform.

What you will do

• Manage and grow assigned client relationships throughout the sales, implementation, go-live, business review, and post-implementation lifecycle.
• Coordinate with operations, sales, leadership, IT, product support, and implementation teams to resolve issues and deliver client-specific action plans.
• Track client performance goals, customer surveys, satisfaction, retention, KPIs, and ROI across product lines.
• Prepare and present monthly and quarterly reports, agendas, meeting summaries, analytics, and performance materials.
• Identify cross-sell opportunities and support revenue growth while maintaining strong client satisfaction.
• Manage client obligations, deliverables, process updates, file corrections, and automation-related work.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• 7–10 years of account management experience in healthcare technology, specifically working with hospital revenue cycle management.
• Strong professional presentation, written communication, oral communication, analytical, problem-solving, and client relationship skills.
• Experience managing difficult conversations, stressful situations, conflicting priorities, and action plans.
• Experience with CRM software such as Salesforce and proficiency with Microsoft Office applications.
• Experience with claims billing and IT/EDI systems is preferred.

Culture & Benefits

• Remote work arrangement with client and internal collaboration.
• Fast-paced, detail-oriented, and supportive working environment.
• Focus on professional growth, employee development, and career support.
• Equal opportunity workplace committed to a discrimination- and harassment-free environment.