Team Lead, Technical Support

Location: Reading, Berkshire, United Kingdom. Hybrid work from the local office 2 days a week and home-based for the remainder of the week.

Company

hirify.global develops technology for Earth sciences, helping organisations make decisions about critical minerals, infrastructure, renewable energy, and environmental impact.

What you will do

• Lead the EMEA Global Technical Support Team and manage service levels, performance targets, and team objectives.
• Provide hands-on support for complex and escalated customer issues through email, phone, and remote sessions.
• Coordinate troubleshooting and resources across Support, Product, Sales, and Development teams.
• Coach team members, provide feedback, support professional development, and participate in performance reviews.
• Develop support processes, best practices, preventative measures, and knowledge-base content using Knowledge-Centered Support principles.
• Support recruitment, onboarding, training, and team coverage planning.

Requirements

• At least 7 years of experience in a technical role, including at least 1 year of formal or informal team leadership.
• Post-secondary degree in Geology, Geophysics, or another geoscience discipline.
• Excellent written and verbal English required.
• Experience managing, motivating, coaching, and developing inclusive, productive teams.
• Strong analytical, troubleshooting, problem-solving, conflict-resolution, organisational, and customer-service skills.
• Advanced knowledge of multiple hirify.global products, proficiency with hirify.global applications, and strong computer literacy.

Nice to have

• Exploration or mining industry experience.

Culture & Benefits

• Collaborative environment focused on curiosity, positive change, and global impact.
• Commitment to equity, diversity, inclusion, and accessibility.
• Location-specific benefits are available; details are provided by the Talent Acquisition Specialist.
• Accommodation is available during the recruitment process upon request.