Technical Support Specialist (AI/Telematics)

Location: South East London, UK; hybrid working with 4 days in the office and 1 day remote

Company

hirify.global is a high-growth SaaS company developing camera technology, AI, machine learning, and telematics solutions that help fleet operators improve road safety, visibility, and operational efficiency.

What you will do

• Provide first-line technical support through phone, email, and other communication channels.
• Investigate, diagnose, and resolve technical issues affecting hirify.global products and services.
• Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with Engineering, Product, and Customer Success to resolve complex issues and manage escalations.
• Identify recurring issues and provide feedback for product and operational improvements.
• Create and maintain technical documentation, knowledge-base articles, troubleshooting guides, and customer training materials.

Requirements

• At least 2 years of experience in technical support or a customer-facing technical role, ideally in software or technology.
• Understanding of computer systems, networking, and technical troubleshooting.
• Experience with diagnostic tools, remote support technologies, and structured troubleshooting methods.
• Strong written and verbal communication skills for explaining technical concepts to technical and non-technical audiences.
• Strong organisation, attention to detail, prioritisation, and independent working skills.
• Flexibility to participate in a shift-based support rota and work alternative hours when required.

Culture & Benefits

• High-growth global SaaS environment.
• Collaborative, fast-moving culture focused on quality.
• Opportunity to develop with a scaling business.
• Hybrid schedule with 4 days in the office and 1 day working remotely.
• Opportunity to support a global customer base and continuously develop product expertise.