Product Specialist (Web Development)

Location: London, United Kingdom

Company

hirify.global provides a technology platform and supports clients in achieving value from its products.

What you will do

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to resolve complex cases.
• Communicate with clients and guide them through effective solutions.
• Document solutions and create reusable knowledge content for clients and colleagues.
• Share learnings in team meetings and contribute to continuous improvement.

Requirements

• Strong learning mindset and passion for technology and web development.
• Knowledge of Python, JavaScript, CSS, SQL, and HTML.
• Clear written and spoken English is required for working with clients in the United States.
• Availability for a regular Monday-to-Friday schedule from 6:00 a.m. to 3:00 p.m.

Nice to have

• Strong organization and ability to manage multiple priorities.
• Comfort working in a fast-paced environment.
• Collaborative and team-oriented approach.

Culture & Benefits

• Expert support environment focused on helping clients get the most value from the technology.
• Close collaboration with R&D and cross-functional teams.
• Opportunities for knowledge sharing and continuous improvement.
• Accessible employment practices and accommodation support during the recruitment process.