Software Support I (Healthcare Software)

Location: Based in the UK, ideally near Coventry, or in Italy

Company

hirify.global is a global healthcare technology organisation developing and supporting solutions that contribute to patient care.

What you will do

• Provide first-line technical support for software applications and hardware products across the EMEA region.
• Diagnose and resolve software, database, networking, connectivity, and interface-related incidents.
• Support customers by telephone, email, and remote support tools while documenting activity in the helpdesk ticketing system.
• Investigate database issues using SQL Server Management Studio and perform remote assessments of customer systems.
• Escalate complex incidents and collaborate with developers, field service engineers, distributors, and third-party suppliers.
• Assist with service quotations, support administration, process improvements, and hotline coverage.

Requirements

• Previous experience in technical support, helpdesk, application support, or IT support.
• Experience supporting healthcare software or medical device solutions.
• Fluent written and spoken English and Italian required.
• Strong troubleshooting, analytical problem-solving, communication, and customer service skills.
• Experience with Microsoft Windows and proficiency with Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced support environment.

Nice to have

• Knowledge of SQL Server and database troubleshooting.
• Understanding of TCP/IP networking concepts.
• Experience supporting software interfaces and integrations.
• Experience with Italian healthcare organisations or distributors.
• Familiarity with remote support technologies.

Culture & Benefits

• Work with technical specialists and product experts in a supportive, collaborative environment.
• Develop expertise across software, databases, interfaces, networking, and healthcare IT systems.
• Contribute to the growth and support of the Italian customer base.
• Work in a customer-focused role supporting solutions related to patient care.