Vice President, Customer Success

Location: Austin, TX HQ

Company

hirify.global is a high-growth, PE-backed SaaS company providing a risk intelligence and response platform that helps organizations protect people and assets during critical events. The platform serves more than 4,000 clients and has a 7+ year history of AI innovation.

What you will do

• Own the Customer Success function’s vision, strategy, people, and business outcomes.
• Recruit, mentor, and develop leaders and individual contributors while maintaining high performance standards.
• Drive customer adoption, retention, expansion, satisfaction, and advocacy across all customer segments.
• Act as an executive sponsor and trusted advisor for strategic customer accounts.
• Modernize customer lifecycle playbooks, processes, and systems, including AI-enabled workflows.
• Partner with Product, Engineering, Sales, and Marketing to bring customer insights into product innovation, roadmap, and go-to-market strategy.

Requirements

• 10+ years of customer-facing leadership experience in SaaS.
• 4+ years leading Customer Success at scale in a VP or Senior Director role.
• Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
• Executive presence and the ability to engage credibly with C-suite stakeholders internally and externally.
• Data-driven and analytical approach with experience using modern Customer Success tools, systems, and AI-powered insights.
• Experience building high-performance teams and applying AI to improve Customer Success outcomes.

Culture & Benefits

• Competitive base salary and a company-wide bonus program.
• Flexible paid time off, parental leave, and fully company-paid medical, dental, vision, and life insurance for employees.
• Mission-driven work focused on saving lives and helping organizations respond to critical events.
• Collaborative culture centered on trust, transparency, innovation, and customer impact.
• Access to a downtown Austin office with a gym and nearby running trails.
• Learning and career development opportunities, community service programs, and recognition initiatives.