Desktop Support Analyst II

Location: Fort Mill/Charlotte, United States; 100% onsite in a corporate office five days per week. Remote work is not available.

Pay range: $27.14–$45.21 per hour.

Company

hirify.global is a U.S. wealth management firm providing financial advisors and institutions with investment solutions, fintech tools, technology resources, and practice management services.

What you will do

• Provide Tier 2 support for laptops, desktops, printers, multifunction devices, wireless devices, mobile phones, and business applications.
• Respond to incidents and service requests through a ticketing system and resolve or escalate issues within established SLAs.
• Deploy, reimage, install, configure, and troubleshoot Windows and Mac devices, Microsoft Office, browsers, proprietary applications, and VPN connectivity.
• Perform device moves, additions, changes, installations, decommissioning, and asset inventory activities using established security and desktop-computing standards.
• Support new-hire technology setup, user training, knowledge-base documentation, and adoption of new technologies.
• Partner with Active Directory, Azure, Messaging, Network, Engineering, Information Security, Service Desk, business units, and vendors while supporting ITIL change, incident, and problem management.

Requirements

• Ability to work onsite in a corporate office five days per week; remote work is not an option.
• At least 2 years of technical support experience with Windows and Mac environments.
• Experience with workstation setup, Citrix VDI, conference room support, networking, and related end-user computing duties.
• At least 2 years of experience supporting Microsoft Active Directory domains, Azure, Intune Autopilot, ServiceNow, Microsoft Office, Office 365, corporate networks, and mobile device technology.
• Strong communication, collaboration, customer service, and independent problem-solving skills.
• Associate degree, certificate, boot camp in computer science, or equivalent training and experience.

Nice to have

• Working knowledge of Windows operating systems, PC hardware, networking principles, and mobile technologies.
• Experience providing high-touch support to executive and senior-level users.

Culture & Benefits

• Fast-paced, team-oriented environment focused on collaboration, integrity, continuous improvement, and customer success.
• 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off.
• Opportunities to contribute to automation initiatives and a robust internal knowledge base.
• Support for internal employees across multiple offices and business functions.

Hiring process

• LPL communicates with applicants directly from an @lplfinancial.com email address.
• Interviews are not conducted online or through chatroom forums, and applicants will not be asked for payment or banking information.