Desktop Analyst II

Location: Fort Mill/Charlotte, United States; 100% onsite in a corporate office five days per week. Remote work is not available.

Salary: $27.14–$45.21 per hour

Company

hirify.global is a U.S. wealth management firm providing financial advisors and institutions with investment solutions, fintech tools, affiliation models, and practice management services.

What you will do

• Provide Tier 2 support for laptops, desktops, printers, multifunction devices, wireless equipment, mobile devices, and other end-user computing technologies.
• Resolve and escalate incidents and service requests through the ticketing system while meeting established SLAs.
• Deploy, reimage, install, configure, and decommission devices using Microsoft Intune Autopilot and established security standards.
• Install and troubleshoot Windows and Mac operating systems, Microsoft Office, browsers, proprietary applications, VPN clients, and connectivity.
• Support internal employees and executives, provide user training, and create knowledge base documentation.
• Partner with Active Directory, Azure, messaging, network, engineering, information security, service desk teams, and vendors while supporting ITIL processes and continuous improvement.

Requirements

• Ability to work onsite five days per week in a corporate office; remote work is not an option.
• At least two years of technical support experience with Windows and Mac environments.
• Experience with workstation setup, Citrix VDI, conference room support, networking, and related desktop support duties.
• At least two years of experience supporting Microsoft Active Directory domains, Azure, Intune Autopilot, ServiceNow, Microsoft Office, Office 365, corporate networks, and mobile device technology.
• Associate degree, certificate, boot camp in computer science, or equivalent training and experience.
• Strong communication, collaboration, customer service, and independent problem-solving skills.

Culture & Benefits

• Collaborative, fast-paced, team-oriented environment focused on continuous improvement and exceptional internal client experiences.
• 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off.
• Opportunities to support new technology rollouts, user adoption, automation, and AI-enabled knowledge management.
• Work includes personalized support for business users and senior-level stakeholders.

Hiring process

• Applicant communications come directly from an @lplfinancial.com email address.
• LPL does not conduct interviews through online chatroom forums or request payment or banking information during the process.