Senior Lead - Collections & Recovery (Fintech)

Location: New York, NY, United States

Company

hirify.global is a financial technology company using artificial intelligence, machine learning, proprietary data, and capital solutions to provide consumer credit and residential real estate products through partner networks.

What you will do

• Develop collections and recovery strategies across personal and auto loan portfolios and partner networks.
• Design, manage, and maintain collection and recovery tests and strategies to improve roll rates, charge-off rates, returns, payment programs, customer engagement, outreach, and recovery channel performance.
• Build, monitor, and maintain collections and recovery KPIs by asset class and partner.
• Develop business insights, roadmaps, plans, and proposals for internal teams, partners, senior leaders, and executive audiences.
• Collaborate cross-functionally with internal and external stakeholders to reduce risk and losses.

Requirements

• 8–10 years of experience managing collections and recovery strategies.
• Expertise in the US collections and recovery space, particularly personal loans or auto loans.
• In-depth knowledge of consumer credit best practices and regulations, including FDCPA, UDAAP, TCPA, and Reg F.
• Experience building and optimizing payment and hardship programs, outbound and digital outreach, payment optimization, and first-line-of-defense risk monitoring.
• Deep knowledge of recovery channels, including debt sales, repossession, litigation, internal recovery, and third-party vendor management.
• Training or education in analytics, business intelligence, strategy development, or a related field.

Nice to have

• Experience in fintech.

Culture & Benefits

• Collaborative culture focused on partnership, learning, inclusion, accountability, and solving complex problems.
• Work alongside teams developing AI models, data-driven solutions, and financial products.
• Health, happiness, and productivity benefits and perks.