Program Manager - I (Events Technology)

Location: San Francisco, California; hybrid work with flexible onsite days at 415 Mission St. PST working hours are required, with overlap for global stakeholders.

Pay rate: $65–$70 per hour.

Company

hirify.global provides information technology and workforce solutions, with services delivered by professionals across the United States and Canada.

What you will do

• Operate the day-to-day support model for Salesforce’s Self-Service Events program on Splash, including SLAs, escalations, access requests, and event processes.
• Enforce brand, legal, compliance, localization, and quality standards across event pages, emails, registration forms, and template libraries.
• Act as the operational point of contact for marketers and event owners, translating platform capabilities, policies, and constraints for non-technical stakeholders.
• Maintain the AI Channel Expert knowledge base, training site, ACT certification curriculum, and process documentation.
• Coordinate readiness plans, timelines, communications, and cross-functional logistics for global Summits and Innovation Days.
• Lead event-day issue triage and guide other team members supporting program operations.

Requirements

• Operational experience managing event technology platforms such as Splash, Cvent, Bizzabo, or similar at scale.
• Experience with governance, compliance, permission-based access processes, and direct partnership with legal or compliance teams.
• Strong stakeholder communication skills and the ability to explain platform capabilities and constraints to non-technical marketers.
• Experience running support models and SLAs for high-volume queues and prioritizing time-sensitive requests.
• Ability to partner with technical and automation teams on process improvements without owning the underlying systems or integrations.
• Ability to guide others and independently manage multiple high-stakes priorities.

Nice to have

• Understanding of email and landing-page design, localization, and brand or legal compliance review.
• Data fluency for building reporting frameworks.
• Experience building training programs, certification curricula, and organization-wide knowledge systems.

Culture & Benefits

• Hybrid work arrangement with flexible onsite days at the San Francisco hub.
• Full-time consultants have access to medical, dental, and vision benefits.
• Benefits include 401(k) contributions, paid time off, sick leave, and other applicable benefits.
• Potential extension or conversion to a full-time role.

Hiring process

• Two to three interview rounds, including one or two interviews with the hiring team and potentially one with the manager.