Lead Program Management, SMC Operations

Location: Austin, Los Angeles, New York, Palo Alto, San Francisco, or Seattle; office presence expected 4+ days per week under hirify.global’s “default together” policy.

Base salary: $121,000–$214,000 annually, depending on U.S. pay zone, skills, experience, qualifications, work location, and market conditions. Eligible for RSUs.

Company

hirify.global is a technology company operating hirify.globalchat, Specs, Bitmoji, Saturn, and other digital services focused on visual communication and more human computing.

What you will do

• Support the expansion of the Small and Medium Customers sales-channel operational engine.
• Develop scalable processes, workflows, operating models, roadmaps, project plans, and change-management plans.
• Launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution.
• Partner with Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science.
• Standardize program-management practices across Asana, Jira, Google Workspace, dashboards, and other systems.
• Anticipate blockers, resolve dependencies, execute time-critical projects, and use data to influence decisions.

Requirements

• BS/BA degree or equivalent experience.
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.
• Experience designing and optimizing processes, workflows, tools, reporting, and operating models.
• Experience with inside sales operations, business marketing, ad sales, and sales processes.
• Ability to facilitate multiple program teams, communicate with business and technical executives, and influence stakeholders.
• Ability to work in an office 4+ days per week in one of the listed U.S. locations.

Nice to have

• Experience managing outsourced vendor partners and KPI reporting.
• Familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking.
• Experience driving operational excellence and change in fast-paced, cross-functional environments.

Culture & Benefits

• Default-together working approach centered on in-person collaboration.
• Paid parental leave and comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation package including equity through RSUs.
• Equal opportunity employment and commitment to diverse teams and backgrounds.