Sr. Program Manager (AI)

Location: Utah, United States; hybrid work with regular in-office days each week

Company

hirify.global builds a people intelligence platform and HR software designed to improve how organizations manage work and employee experiences.

What you will do

• Own a portfolio of connected Customer Experience programs from discovery and testing through implementation, adoption, and measurement.
• Turn ambiguous business needs into program goals, practical plans, shared accountability, and measurable outcomes.
• Prioritize and sequence projects based on capacity, dependencies, risk, and expected impact.
• Build alignment across teams, resolve blockers, manage dependencies, and escalate decisions requiring leadership input.
• Provide senior leaders with data-supported updates on results, risks, tradeoffs, and decisions.
• Lead organizational change, coach project managers, and use AI to improve program delivery and customer-facing processes.

Requirements

• Experience owning complex, cross-functional programs from problem definition through delivery with measurable business results.
• Ability to create and refine plans when scope and the path forward are still developing.
• Strong stakeholder management and influence skills, including resolving competing priorities without direct authority.
• Clear written and verbal communication, including advising senior leaders on priorities, risks, and tradeoffs.
• Experience defining KPIs, interpreting data, using evidence to prioritize work, and evaluating outcomes.
• Experience guiding organizational or process change and practical experience using AI to improve work or process design.

Nice to have

• Experience improving customer retention, service delivery, operational efficiency, or digital customer experiences.
• Background in SaaS, HR, payroll, operations, consulting, technical program management, or PMO.
• Experience redesigning workflows around AI and coaching project managers.

Culture & Benefits

• Values-driven culture focused on openness, integrity, professional growth, and sustainable success.
• Health, life, and disability insurance.
• Four weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401(k) plan with up to a 6% company match.
• $2,000 paid vacation bonus and EAP access through Headspace.
• Employment is contingent on passing background and credit checks.

Hiring process

• Accepted employment offers require completion of a background check; the position also requires a credit check.
• AI may assist with candidate data processing and analysis, while recruiters and hiring managers retain final decision-making responsibility.