Service Desk Analyst

Location: hirify.global

Pay range: $21.00–$36.00 per hour

Company

hirify.global is a healthcare organization with more than 35,000 employees supporting patients, colleagues, and communities.

What you will do

• Provide Tier 1 support for service requests and incidents through the IT Service Management suite.
• Log, triage, resolve, document, and follow up on calls, emails, work orders, and alerts while meeting SLAs.
• Diagnose and resolve desktop, peripheral, operating system, access, password, authentication, and interoperability issues.
• Support PCs, printers, mobile devices, standard operating systems, Microsoft Office, and clinical and core applications.
• Identify issues requiring escalation and contribute to critical incident management.
• Maintain knowledge-base content, standardized workflows, and technical skills through training and cross-training.

Requirements

• High school diploma or GED.
• 1–3 years of related experience, including at least 2 years of Service Desk or IT support experience in a large enterprise environment.
• Advanced knowledge of Windows, macOS, iOS, Android, and Microsoft Office environments.
• Knowledge of network fundamentals, including IP and DNS, plus experience with Citrix, Windows infrastructure, Active Directory, Exchange, and Microsoft Office 365.
• Experience with ITSM systems such as ServiceNow or Remedy and the ability to learn and retain knowledge across multiple systems.
• Advanced technical troubleshooting skills; knowledge of Dell, Apple, HP, Ricoh, PeopleSoft, Workday, and EHR applications is desirable.

Culture & Benefits

• Work in a patient-focused healthcare environment where IT services support colleagues and communities.
• Opportunities for training, vendor seminars, in-service programs, and cross-training.
• All staff must be vaccinated against influenza as a condition of employment.
• Additional pay may apply for shift differentials, call pay, premium pay, or overtime in accordance with applicable rules.
• Equal opportunity employer committed to supporting veterans and people with disabilities.