IT Service Desk Analyst (Contract)

Location: Hybrid role based at the office on 1001 Boylston Street in Boston, Massachusetts, United States

Contract pay range: $26–$33 USD per hour

Company

hirify.global operates a large automotive marketplace that helps consumers and dealerships manage the online car-shopping journey.

What you will do

• Provide Tier 1 technical support to employees in person and remotely, resolving issues within target SLAs.
• Manage employee onboarding and offboarding, including account configuration, laptop setup, and IT onboarding training.
• Support office meetings, events, AV-related tasks, and physical equipment installation.
• Maintain internal documentation, escalate issues appropriately, and follow up through resolution.
• Support system deployments, coordinate with third-party vendors, and research new systems and applications.
• Recommend technology and process improvements that enhance business value and functional performance.

Requirements

• 1–2 years of IT support experience.
• Associate degree in MIS or equivalent experience.
• Experience supporting Macs running macOS and PCs running Windows and/or Linux in an enterprise environment.
• Experience with Google Workspace, Slack, and Okta.
• Knowledge of IT service management best practices, such as the ITIL framework.
• Ability to regularly move around the office, lift and carry equipment weighing up to 50 pounds, and work in confined spaces safely.

Nice to have

• CompTIA or similar desktop support certifications.

Culture & Benefits

• Flexible hybrid work model and robust time-off policies.
• Equity and competitive compensation.
• Career development programs, employee resource groups, and corporate giving opportunities.
• Daily free lunch, new car discount, meditation and fitness apps, and commuting cost coverage.
• In-person interviews may be required for positions based in Boston; travel expenses are the candidate’s responsibility.