Team Lead, Facultative North America Operations

Location: Armonk, NY, US or Kansas City, MO, US; hybrid work model with an expectation of being in the office three days per week.

Base salary: $80,000–$120,000 in Kansas City or $88,000–$132,000 in Armonk, NY, depending on location, qualifications, experience, role complexity, and other factors.

Company

hirify.global provides reinsurance, insurance, and insurance-based risk transfer solutions, helping organizations manage risks such as natural catastrophes, climate change, and cybercrime.

What you will do

• Lead daily operations for the Facultative North America Operations team, including workflow management, resource allocation, KPI monitoring, and service quality.
• Drive process improvement initiatives and strategic projects, including eAdmin initiatives, while supporting peak periods and business continuity situations.
• Maintain operational risk awareness, RCSA controls, audit requirements, remediation activities, and a strong governance and control environment.
• Build relationships with internal and external stakeholders and represent the team in leadership visits, town halls, regional calls, and business engagement activities.
• Coach, mentor, and develop employees through feedback, performance management, succession planning, career development, and SME development.
• Support recruitment, interviewing, onboarding, employee integration, and change initiatives across the department.

Requirements

• Proven leadership experience in operations and the ability to drive results through change.
• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience with coaching, performance feedback, talent development, and employee engagement leadership.
• Strategic, solution-focused mindset with strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• College degree preferred.

Nice to have

• Experience in reinsurance, insurance, claims, or client-facing operations.
• Experience leading cross-functional or geographically dispersed teams.
• Experience supporting recruitment, onboarding, workforce planning, succession planning, employee engagement, or organizational change programs.

Culture & Benefits

• Hybrid work environment with regular office attendance.
• Inclusive workplace focused on equal opportunity, professional development, and diverse perspectives.
• Opportunities to contribute to sustainability and resilience-focused work.
• Total compensation approach including base salary, short- and long-term incentives, and benefits.
• AI-powered tools may support application review, while hiring decisions are reviewed by people.