Associate II, Field Service Engineering (Medical Devices)

Location: Pennsylvania or surrounding states, with on-site service at hospital customer locations

Company

hirify.global develops medical imaging, navigation, robotics, and other solutions designed to improve surgical techniques and outcomes for patients with musculoskeletal disorders.

What you will do

• Install hirify.global products at customer hospitals according to approved procedures.
• Perform site acceptance testing, demonstrate system functionality, and obtain documented customer approval.
• Diagnose product issues, replace or repair equipment, and confirm resolution with customers.
• Perform preventive maintenance, product updates, and system upgrades at existing customer facilities.
• Document customer visits, feedback, complaints, installation results, and functionality testing.
• Support customer inquiries and returned material authorization processing.

Requirements

• Bachelor’s degree required; science or engineering preferred.
• Minimum of 5 years of experience as a Field Service Engineer or in a technical customer service or field service role.
• Services experience in areas such as clinical services, biomedical equipment, or radiology, with an understanding of healthcare capital equipment.
• Knowledge of GMP and ISO requirements, including ISO 13485 quality systems.
• Proficiency with personal computers and Microsoft Office.
• Ability to travel on short notice, provide on-site service in the assigned geography, work independently, and lift up to 50 pounds.

Nice to have

• Medical device industry experience.
• Knowledge of quality or reliability engineering.

Culture & Benefits

• Work guided by innovation, customer focus, teamwork, and decisive execution.
• Collaborate with researchers, educators, healthcare providers, and internal teams.
• Support an inclusive and respectful workplace.
• Operate in a fast-paced environment focused on improving patient care.