Senior Product Manager (AI)

Location: Remote within the United States

Base salary: $165,000–$195,000 per year, plus a 10% corporate management bonus

Company

hirify.global is a platform that helps families navigate senior care by connecting them with vetted senior living communities and home care agencies.

What you will do

• Own the product strategy and roadmap for advisor-to-family communications across phone, SMS, chat, and follow-up email.
• Lead the product-side evaluation and migration to a next-generation contact center platform while maintaining the existing platform.
• Define live transcription as a product foundation for real-time coaching, call scoring, care profiles, and advisor summaries.
• Build in-call coaching, conversation insights, call-scoring dashboards, and sales-manager coaching workflows.
• Define lead routing, prioritization, follow-up cadence, and outreach treatment across calls, SMS, and email.
• Establish metrics, experiments, instrumentation, and investment recommendations for connection rate, advisor efficiency, and move-in rate.

Requirements

• 5–8+ years of product management experience.
• Experience shipping real-time, conversational, communications, contact center, telephony, messaging, or voice products.
• Daily AI-native working practices, including using LLMs and agents for research, prototyping, analysis, and delivery.
• Hands-on experience applying LLMs to real data and analyzing conversations at scale.
• Architecture-level technical fluency in APIs, event streams, data models, identity resolution, and real-time transcription pipelines.
• Experience writing requirements, running experiments, partnering with engineering, and aligning sales, operations, compliance, and engineering around a shared roadmap.

Nice to have

• Contact center platform migration experience.
• Speech, transcription, conversation intelligence, or call-scoring experience.
• Knowledge of TCPA or do-not-call compliance.
• Marketplace or health-adjacent domain experience.

Culture & Benefits

• Mission-driven work supporting families making high-stakes senior care decisions.
• Cross-functional influence across advisors, sales leadership, product, engineering, data, compliance, and operations.
• 401(k) with company match.
• Health, dental, and vision insurance.
• Paid time off.