IT Helpdesk Support

Location: Not specified

Company

hirify.global provides an IT team environment focused on workplace technology, employee support, and technology improvement.

What you will do

• Provide technical support to employees and resolve hardware and software issues.
• Configure, maintain, and optimise PCs, smartphones, printers, and other IT devices.
• Analyse root causes to prevent recurring issues and improve workplace efficiency.
• Monitor software licences and ensure compliance.
• Coordinate with external IT partners and document best practices for the IT team.

Requirements

• Entry-level experience, with less than two years of experience.
• Strong analytical, troubleshooting, problem-solving, prioritisation, and communication skills.
• Experience providing both in-person and remote IT support.
• Effective spoken and written communication in Italian and English.
• Knowledge of networking fundamentals, including switching, routing, VLANs, and inter-VLANs.
• Experience installing and troubleshooting Windows and macOS, productivity applications, and PC and laptop hardware.

Nice to have

• Familiarity with Microsoft Active Directory.
• Curiosity about new technologies and a proactive, collaborative approach.

Culture & Benefits

• Work-life balance initiatives, paid time off, and overtime compensation.
• Company canteen, health insurance, welfare programs, and pension and retirement plans.
• Mentorship, coaching, career growth, and training programs.
• Personal and family welfare support, diversity and inclusion policies, and team-building activities.
• International mobility and relocation support.