Lead AI Business Consultant

Location: Düsseldorf, Germany; hybrid schedule with 2 days in the office and 3 days working remotely each week

Company

hirify.global is a global software company focused on AI, cloud, digital customer experience, financial crime prevention, and public safety solutions.

What you will do

• Drive AI adoption and post-deployment stabilization across a global portfolio of enterprise customers.
• Execute adoption playbooks and lead reinforcement activities that improve sustained usage, trust, and behavioral change.
• Optimize AI outputs through prompt engineering, knowledge alignment, workflow tuning, and behavioral user acceptance testing.
• Analyze AI usage patterns, contact center KPIs, operational signals, and behavioral data to identify risks and optimization opportunities.
• Build adoption scorecards and insight summaries, translating data into recommendations that improve efficiency, quality, and AI ROI.
• Partner with regional consultants, delivery teams, operations leaders, supervisors, and internal product teams across regions.

Requirements

• 10+ years of experience in CCaaS consulting, customer experience operations, AI-enabled self-service, or related domains.
• Strong understanding of contact center KPIs and operational workflows.
• Hands-on experience with conversational AI, agent assist, summarization, or automation solutions.
• Practical experience using prompt engineering to improve generative AI performance.
• Strong analytical, communication, presentation, and stakeholder management skills.
• Ability to work effectively across time zones with global stakeholders and enterprise customers.

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• Experience supporting enterprise or global customers.

Culture & Benefits

• Hybrid hirify.global-FLEX model with two office days and three remote days per week.
• Global exposure across enterprise customers and multiple regions.
• High visibility within a global AI Center of Excellence.
• Opportunities for career growth into senior consulting, principal, or specialist AI roles.
• Collaborative, fast-paced, and creative working environment with internal opportunities across roles, disciplines, domains, and locations.