Customer Service Manager - France & Benelux (Supply Chain)

Location: Barcelona Hub, Spain; hybrid work with the option to work remotely up to 50% of the week.

Company

hirify.global is a global beauty company transforming its organization into a data-centric business powered by AI.

What you will do

• Oversee day-to-day Customer Service operations across France, Benelux, and other markets.
• Coordinate communication across Customer Service, Supply Chain, markets, and internal stakeholders while reviewing KPIs and strategies.
• Lead the resolution of escalated issues and create mitigation plans.
• Align customer delivery priorities, exception management, order management, product launches, and quarter-end reviews with strategic goals.
• Execute shipment plans for orders on hand to support revenue delivery.
• Lead process and tool improvements through analytical and critical thinking.

Requirements

• Degree or equivalent experience in Business Administration, Supply Chain Management, or a related field.
• Established Customer Service experience, including Customer Service Management.
• Experience coaching team members and delivering KPIs through others.
• Proficiency with SAP, Microsoft Excel, and Power BI or similar data analytics tools.
• Excellent French and English communication skills required.
• Strong communication, influencing, stakeholder management, analytical, and collaboration skills.

Nice to have

• Data engineering skills or experience developing Power BI dashboards.

Culture & Benefits

• Work in a diverse environment with an international team of professionals.
• Flexible omni-working policy with remote work available for up to 50% of the week.
• Focus on inclusion, professional development, coaching, and continuous improvement.
• Opportunity to contribute to hirify.global's data-centric transformation powered by AI.