Post-Sales Operations Manager (AI)

Location: On-site in New York City, USA

Base salary: $130,000–$180,000 per year, excluding equity, bonus compensation, and benefits.

Company

hirify.global builds AI products that transform financial workflows for investment banks, private equity funds, and investment firms.

What you will do

• Run the operating cadence for a defined mid-market or enterprise customer segment, including weekly reviews, monthly business reviews, and quarterly planning.
• Build repeatable processes for customer handoffs, onboarding, adoption, renewals, coverage, and expansion.
• Translate customer and business needs into playbooks, ownership models, workflows, and operating processes.
• Maintain visibility into customer coverage, engagement demand, team capacity, resource assignment, renewal forecasts, adoption, consumption, and engagement signals.
• Own post-sales data quality and reporting in Salesforce, helping leaders understand performance, risks, and opportunities.
• Partner with Finance, post-sales and sales leadership, and GTM Systems on retention reporting, capacity planning, automations, agents, and workflows.

Requirements

• 4–6 years of experience in B2B SaaS or Fintech, including 3+ years in Customer Success, Revenue, Sales, or related Operations.
• Hands-on ownership of post-sales processes such as renewals, onboarding, customer coverage, or resource planning.
• Experience supporting either a high-velocity customer motion or complex enterprise engagements.
• Proficiency with Salesforce, including reporting, administration, and GTM data structures.
• Strong analytical skills and comfort working with contract, consumption, or staffing data.
• Experience using AI and automation to improve how teams work.
• Track record of driving cross-functional change without formal authority.
• Clear, concise writing, including the ability to produce decision-oriented one-page pre-reads.

Nice to have

• SQL or business intelligence experience.

Culture & Benefits

• Fast-paced startup environment focused on ambitious, technically demanding AI and finance problems.
• Autonomous, self-directed ownership with comfort working through ambiguity.
• Collaborative, organized, thoughtful, and kind working style.
• Equity eligibility for full-time employees.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and potential bonus compensation.